Getting your PSA groove on

Tuesday, July 6th, 2010

The other night I had the pleasure of going to a jazz club.  I think jazz is a particularly wonderful form of music.  So, once there, I sat back to enjoy the evening and marvel at all those musicians playing to beat the band.  They all have to work with the same basic musical tools — say, a trumpet, as did Dizzy Gillespie or Miles Davis — to make a statement, to be distinctive and to create their own voice in the midst of a cacophony of sounds.  It can’t be easy.

The lead trumpeter used a special trumpet, the “bent” trumpet, to replicate the sound of Dizzy Gillespie.  It’s still debated: What was the origin of that trumpet, with its bell that bent upward at a 45º angle?  Did someone really sit on Dizzy’s trumpet, accidentally, during a job, and the show had to go on?  Whatever the origin, the constriction altered the tone and created a sound that captivated the world. The “bent horn,” now a Smithsonian treasure, became Dizzy’s trademark.  It emitted a sound, a voice, distinguishable at 200 paces to any self-respecting jazz aficionado.

Thelonios Monk started out with another basic tool  (in his case, the piano) and became a world-renowned, distinctive “brand” that set him apart.  He had what some have called an “unorthodox” musical approach that combined “percussive attacks” and “dramatic use of silences and hesitations.”  He had a unique musical presence; a voice all his own.  Others might have had access to the same piano, but they couldn’t deliver the same benefit to the audience.

The value of a distinctive voice, of course, applies to more than jazz.  Those of us in social marketing and public service advertising must worry about it as well. A standout PSA needs to strike a distinctive note.  After all, any campaign will be running amidst thousands of other voices, all clamoring for the public’s attention and all using the same instruments: public relations, TV, print, press, direct marketing, and so on.

So whether you’re playing jazz or developing strategic communications like PSAs, you need to ponder the same things:  How do I cut through, stand out, get noticed, liked and remembered?  Remember the trouble with trumpeters.  They can add to the noise but never be heard.  Or they can create a unique voice, stand above the fray and leave a remarkable impression.

For more information on how to develop a unique PSA voice to get your message heard, click here.

[source: Wikipedia]

One Door. Two Door. Red Door. Blue Door.

Thursday, June 17th, 2010

Any metrosexual female worth her salt knows about the Elizabeth Arden Red Door.  But until last week, this one didn’t know about the Blue Door.

That’s because I don’t live in Detroit.  In Detroit, everyone knows that the Blue Door stands for the Detroit Public Schools “I’m In” campaign, selected June 8th for the prestigious Grand Effie 2010 award.

With a $305 million deficit, a decade-plus of substantially declining enrollment and the backlash of having closed 29 schools, the schools stood to lose yet more students and even more funding. They needed city families to stay enrolled.  And for that to happen, parents and students needed to believe that great things could happen inside their school.

So how did the social marketing campaign make it happen — and so impressively?  Clearly, a metrosexual female has her opinions!

1) It was so wonderfully affirming. For starters, consider the tagline, “Opening eyes. Opening doors.”  And the rallying cry, “I’m in.”

The campaign executions were brutally realistic in their depiction of what was undeniably true: the depressed and distressed state of so many Detroit neighborhoods.  But then it gave the residents their self-respect and pride back.  It allowed people to feel good about themselves and about their children attending Detroit Public Schools .

As parents, wanting the very best for our children is a “universal value.”  If any of us were told that the very schools we send our children to are bad, we would likely experience some rather unpleasant cognitive dissonance.  We want to believe we’re good parents.  But how can good parents send their kids to bad schools?   The campaign helped alleviate the dissonance by pointing out what was good about their schools.

But the campaign was affirming at another important yet subtle level:  It helped parents affirm that their kids could succeed in those schools.  And research shows that if parents believe their kids will do well, chances are they will, even if that belief flies in the face of some actual performance or testing scores.  Faith, belief and pride are powerful commodities.

2) It was more than just PSAs. The campaign brief said they needed to create a “movement.”  After all, any good social marketing effort needs ying and yang, push and pull, advertising and community engagement and outreach.  The campaign achieved it in spades.

Yes, they had smart branding.  Yes, it showed an understanding of the prevailing target audience mindset.  And, of course, the creative was beautifully produced.

But they also had a way to involve the community: parents with the community, kids with the community and everyone with the schools.  It got everyone infectiously engaged.  There were T-shirts, window signs, lapel pins, yard signs, buttons and, of course, the doors. They painted 172 doors!  They exhibited them around the city.  They held rallies around those doors.  They took the doors back to the schools. And in the process they took ownership of more than the doors but the schools behind them.

3) They got results beyond their wildest hopes. Yes, the Detroit Public Schools achieved their enrollment targets.  And, yes, they met their funding needs.  But, possibly, an even bigger achievement was parents, who were informed about their children’s schools, committed to them and involved.  What wouldn’t most school systems do to achieve that?

One Door.  Two Doors . . . 172 Doors.  Now that’s a winning story!

Top of the radio hit parade: Health PSAs

Wednesday, June 2nd, 2010

Here we go with the top issues of the radio community service directors this week: the most mentioned and highest-ranking concerns from the Atlantic to the Pacific, from Canada to Mexico, hot off the charts of the National Media Survey of Radio Community Service Directors!

Getting right down to the nitty gritty on the hit parade, the numero-uno chart topper is the health of radio listeners.  This was the consensus of the 100+ radio community service directors surveyed across the United States.  Health came in as the most important specific issue for stations to support and the issue they most wanted our government to take on with public service advertising.

After mentioning diseases affecting their communities, radio media directors flipped their focus to human behaviors associated with health.  These ranged from a person acting on a prevention-related service (e.g., vaccinations) to modifying lifestyle choices (e.g., eating healthy).

The findings underscore the very consequential role that public service advertising plays with respect to health.  While human behavior is hard to change, it is possible, and public service campaigns are a proven means to that end.

But that’s not where the positive news end.  The hits just keep on coming!  Not only do radio media directors believe public service advertising is very or extremely useful, 12% project a rise in the time allotted for PSAs.  A further 82 out of 97 predict that PSA time will remain stable, even in these continued tough economic times.

So, in the immortal words of Casey Kasem, “Keep your feet on the ground, and keep reaching for the stars. And keep your radio tuned right where it is.”

Along with listening to America’s Top 40, we now have another reason to stay tuned:  Our radio stations are committed to solving the health and social issues affecting our lives and those we love.  That’s a “hit” that’s likely to be holding steady on our charts for quite some time to come.

A Recipe for Good Fathering: One sword, a dose of love and plenty of time

Wednesday, October 28th, 2009

That’s the key message in the recently named Best PSA, Swashbucklers, sponsored by The Church of Latter Day Saints.

Media directors from across the country cited this spot as their pick to represent best practices among the PSA campaigns they receive and support. So what makes it a standout?

In this movie trailer cum PSA, there is certainly enough drama and production quality to satisfy even Stephen Spielberg. As a father and son battle the 16th-century lords and protect the princess, we feel our adrenalin surge. The production standards and storyline are enough to make it a smash hit generally, let alone among media directors.

Production quality aside, media directors say the most appealing factor driving their likes/dislikes is the relevance of the issue. In picking Swashbucklers and “fathering,” media directors are tightly aligned with the new administration, which has made a point of highlighting “good parenting” and “parenting skills” as important issues for our country. As one media director put it, “Good people begin with good parents.”

The message is a welcome relief from PSAs that err on the side of fear tactics, are far too sobering to consider enjoyable in any sense, and sometimes even border on the unsuitable for family viewing. This PSA instructs through positive role modeling. There is no heavy voiceover delivering a finger-wagging strategy statement to lectured viewers. The single voiceover sentence simply invites viewers to “Imagine what a little time will do for your family.” And imagining is what this fantastic fantasy spot is all about.

Because while the spot is a metaphor for imagining what good parenting is and is not, it is imagining what fun parenting can be. It is a reminder that good parenting is not just about setting restrictions, saying no and enforcing behaviors. It is about laying a foundation of caring, trust and laughter that will help develop the parent-child bond. That’s a bond that parents can hope to rely on when the topics for discussion get a whole lot tougher than saving the princess.

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A Bright Spot in the Advertising Arena

Thursday, October 22nd, 2009
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The recession has created a world of worry for advertising.
U.S. and worldwide ad spending has been dragged down
and the prospects remain discouraging at best.

But not all the news is doom and gloom. As demand for paid-advertising has declined, it appears the number of timeslots for public service advertising (PSAs) is on the rise.

According to the National Media Survey of Television Community Service Directors released this week by Noral Group International, Inc, media directors see a bright spot for PSAs at their stations.

Noral interviewed 130 television community service directors across the U.S.  Twenty-five percent project a rise in the time allotted for PSAs, and a further 6 out of 10 said that PSA time will hold stable even while other advertising declines. Those who are favorably disposed to PSAs generally are also those most likely to find the opportunity for increased exposure for them in these times. So the two-thirds of media directors who say PSAs are extremely or very useful are two times more likely to forecast an expansion in PSA time rather than a reduction. So if you release PSAs, your media director “friends” from previous campaigns are likely to be even more accommodating in
the coming months.

The optimistic forecast for public service advertising comes at a time when PSAs are needed more than ever. With the economy so sluggish, major issues such as education, the environment, good parenting and family needs in the wake of financial stress weigh on the minds of so many. PSAs that provide information and solutions can help people feel more optimistic, engaged and in
control again.

Those who principally develop PSAs, non-profits and federal agencies, should renew their efforts and be heartened. There is a “silver lining” in the recession for PSA messages.

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